When you use Zestigo, we collect information necessary to process your food orders, manage deliveries, and optimize your personal experience:
Personal Details: Name, phone number, email address, and delivery locations.
Order Data: Saved food preferences, active/past orders, and custom delivery slots.
Location Data: Device GPS coordinates (with your permission) to facilitate accurate order dispatch and live rider tracking.
Payment Info: Transaction status and gateway tokens via secure PCI-DSS compliant payment partners (e.g. Razorpay). We never store raw card/banking numbers.
2. How We Use Your Information
Your data is strictly utilized for core service functionality:
Fulfilling meal session bookings and real-time kitchen dispatch.
Enabling live GPS tracking between delivery partners and your doorstep.
Sending transactional SMS, WhatsApp, and push notifications for order updates.
Preventing fraudulent orders and maintaining platform security.
3. Data Sharing & Security
We do not sell or rent your personal data to third parties. Information is only shared with verified partner restaurants and assigned delivery riders solely for fulfilling your active order. All data transmissions are encrypted using SSL/TLS 256-bit standards.
4. Your Rights & Account Control
You can access, update, or request the deletion of your account and personal data at any time through your Profile settings or by contacting our support team at privacy@zestigo.in.
